Business Support

Service

Our Customer Service team acts as a dedicated extension of our clients’ organizations, providing proactive, responsive, and transparent support throughout the entire order lifecycle.

We manage all customer-facing activities, including:

• Order intake via e-mail, fax, or EDI from the Italian market
• Fast and accurate order entry through WMS platforms or dedicated web-based tools
• Real-time tracking and tracing of orders and shipments
• Proactive monitoring of delivery status and shipment locations
• Handling of delivery inquiries and customer requests
• Management of returns and reverse logistics processes
• Resolution of claims, discrepancies, and non-conformities

All Customer Service activities are managed through an advanced web-based platform, offering dedicated access to clients and couriers. This ensures maximum transparency, fast traceability, and rapid resolution of issues, significantly improving service levels and customer satisfaction.

Key benefits include:

• Complete traceability of cases, documents, and communications
• Structured information sharing with final customers and local couriers, where applicable
• Full end-to-end management and traceability of product recalls

Our Finance Services provide clients with robust financial support, combining operational efficiency with full regulatory and commercial control.

Services can be customized to include:

• Invoicing performed in the Principal’s name and on behalf of the Client
• Detailed financial reporting and performance monitoring
• Cash collection and accounts receivable management
• Credit management, exposure monitoring, and risk control

By integrating financial and operational processes, we enable our clients to gain clearer insights, improve cash flow, and maintain full control over their commercial activities, while reducing administrative burden and ensuring compliance.